At SINRITUALS, customer satisfaction and product hygiene are extremely important to us. As we deal in skin and body care products, our return and refund policy is designed to be fair while maintaining safety and quality standards.
We offer returns or refunds only in the following cases:
You received a damaged product
You received a wrong product
Refunds are also applicable in the following cases:
⏱ Timeframe:
You must raise a return or refund request within 7 days of receiving your order.
📦 Condition requirements:
An unboxing video and/or clear images are mandatory
The product must be unused and unopened
Original packaging must be intact
⚠️ Important:
Once a skincare or personal care product has been opened or used, it becomes non-returnable and non-refundable, even if unused afterward.
The final authority to approve or reject any return or refund request lies solely with SINRITUALS.
To initiate a return request, please contact us at:
📧 info@sinrituals.com
📱 WhatsApp (if applicable)
Include:
Order ID
Reason for return
Unboxing video and/or images clearly showing the issue
Returns sent without prior approval will not be accepted.
If your return request is approved, we will provide instructions and arrange return pickup at no additional cost to you.
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us within 7 days so we can review the issue and resolve it promptly.
The following items are not eligible for return or refund:
Opened or used skin & body care products
Products without unboxing proof
Sale or promotional items
Gift cards (if applicable)
Exchanges are allowed only if:
You received a wrong or damaged product
Valid unboxing video/images are provided
Approval or rejection of an exchange request is at the sole discretion of SINRITUALS.
Orders can be cancelled only before they are dispatched for shipping.
To request cancellation, contact us via:
Email: info@sinrituals.com
WhatsApp (if applicable)
Once dispatched, orders cannot be cancelled.
Refunds are processed only after inspection and approval
Refunds are issued to:
Original payment method, or
Bank account (for Cash on Delivery orders)
⏳ Processing time:
Refunds typically reflect within 8–15 business days after approval.
If you do not receive your refund within this period, please contact us at info@sinrituals.com.
SINRITUALS
Business Name: ARETERNITY VENTURES
Support Hours: Monday to Friday, 10:00 AM – 5:00 PM
Email: info@sinrituals.com
Jurisdiction: Lucknow, Uttar Pradesh, India